MRKG1301: CUSTOMER RELATIONS



Alyson Livingston

Instructor

Alyson Livingston


Instructor Email

alivingston@nctc.edu


Instructor Phone

(940) 668-6426

 

Course Description

General principles of customer service including skills, knowledge, attitudes, and behaviors. Topics will include teamwork in an organization, internal and external customer relationships; communication in clear and professional manner and conflict resolution.


 

 

Course Requirements



Prerequisite(s)

None

 

Textbook

The World of Customer Service 3e. Author: Pattie Gibson. ISBN-13: 9780840064240.

 

 

Additional Resources


 

Sample Syllabus (PDF)